Troubleshooting Connection Issues: Tips and Router Fixes
Your data travels through multiple network devices before reaching our servers. Each point your data passes through is called a "hop" and connection problems often occur within the first few hops, such as your router or your internet service provider’s (ISP) equipment.
Where possible Phenom suggests the use of a wired internet connection to limit performance issues.
General Tips for Stable Wi-Fi Connections
Limit other internet-heavy activities while using our software, such as instant messaging, file sharing, web browsing, video or audio streaming, and Windows updates. These can all impact performance.
Ensure your network equipment (router, modem, etc.) is up to date with the latest firmware. You can usually find update instructions in the device’s manual or on the manufacturer's website.
Wi-Fi Troubleshooting Steps
If you are using Wi-Fi and still having issues, try the following:
Check connections: Ensure all network cables are securely plugged in.
Restart your router: A simple reboot often resolves many issues.
Change your Wi-Fi channel: This can reduce interference from nearby networks. The process varies by router, so refer to the manual or the manufacturer's website for detailed instructions.
Monitor Your Connection
You can use a speed test site to track your connection performance after each step to pinpoint where the problem may be. Popular speed test websites include:
Still Having Issues?
If none of these steps improve your connection, contact your ISP for further assistance. They may be able to diagnose problems on their end or offer additional support.